Booking change

Because sometimes there’s just no way around it.

The unexpected can happen, and things don’t always run according to plan. Of course, we understand that this can happen, and that’s why we offer the following options to make a change to your booking.

When the unexpected happens

and not everything runs according to plan

Rebooking

Up to 2 hours before departure

Name change

Subsequent changes to names are NOT allowed.

Service changes

Booking of additional services after checking in.

Rebooking

Up to 2 hours before departure

It is possible to rebook up to 2 hours before the scheduled departure. As soon as any possible payment has been received – payable only by credit card – this shall be considered as confirmed.

 

Allowed changes:

For a one-way flight booking:

  • You can change the date, time and destination of the booked flight up to 2 hours before the scheduled departure.

 

For a round-trip flight booking:

  • The date, time and destination can be changed up to 2 hours before the scheduled departure. In this case, the departure airport of the outbound flight must be identical to the destination airport of the return airport, as well as the destination airport of the outbound flight with the departure airport of the return flight.
  • If the outbound flight has already taken off, only the date and time for the return flight may be changed.

You can make booking changes in your Skyalps account for all or for individual passengers in your booking.


Payments involved
Difference in fare:

  • If the ticket for the new flight is more expensive than the ticket for the originally booked flight, the difference must be paid.
  • If the ticket for the new flight is cheaper than the ticket for the originally booked flight, there are no additional fees, but the difference will not be refunded.
  • No difference in price must be paid if the price remains the same.


Rebooking fee
In addition to paying for the difference in fare, rebooking fees apply:

  • SKY PLUS: €10.00 per passenger/flight
  • SKY GO: €65.00 per passenger/flight
  • SKY BASIC: €100.00 per passenger/flight

Name change

It is NOT possible to make changes to name(s).

No fee shall apply if a name has to be changed due to a typing error or a form error.

Service changes

Book additional services

Additional services may also be booked after checking in online. It is your responsibility to ensure that you are checked in for the new flight and that you have an updated boarding pass.

Cancellation at your own request

When an unexpected event makes cancellation necessary

It is possible to make a cancellation up to 2 hours before the scheduled departure. As soon as any possible payment has been received – payable only by credit card – this shall be considered as confirmed.

 

Refund of the ticket in case of cancellation by the passenger:

 

SKY PLUS: In case of cancellation by the passenger, the ticket will be refunded up to 100%.
SKY GO: In case of cancellation by the passenger, 50% of the ticket will be refunded.
SKY BASIC: In case of cancellation by the passenger, NO REFUND is possible.