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Booking change

Because sometimes there’s just no way around it.

The unexpected can happen, and things don’t always run according to plan. Of course, we understand that this can happen, and that’s why we offer the following options to make a change to your booking.

These options we offer you

if you cannot start your trip

Change or postpone trip
Cancel the trip and apply for a refund

Due to fare differences, an additional payment to a higher fare may be required.

How can i change booking or postpone my vacation?

 

You can contact us by phone through our Service Center at

+39 0471 060950 or by sending an email to reservation(at)skyalps.com.

Please make sure that you:

  • have your booking code to hand
  • already know your new travel date


If you have booked through an (online) travel agency, please contact them directly for your rebooking.

 

In addition, we always ask you to check the Covid-19 updates and current travel restrictions.

Covid-19 updates and current travel restrictions

Refunds are possible according to your fare conditions. The restrictions regarding refundability of the purchased fare apply. You can easily cancel your trip and request a refund by calling our Service Center at +39 0471 060950 or by sending an email to reservation(at)skyalps.com.

 

For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.

When the unexpected happens

and not everything runs according to plan

Rebooking

Up to 24 hours before departure

Name change

Subsequent changes to names are NOT allowed.

Service changes

Booking of additional services after checking in.

Rebooking

Up to 24 hours before departure

It is possible to rebook up to 24 hours before the scheduled departure. As soon as any possible payment has been received – payable only by credit card – this shall be considered as confirmed.

 

Allowed changes:

For a one-way flight booking:

  • You can change the date, time and destination of the booked flight up to 24 hours before the scheduled departure.

 

For a round-trip flight booking:

  • The date, time and destination can be changed up to 24 hours before the scheduled departure. In this case, the departure airport of the outbound flight must be identical to the destination airport of the return airport, as well as the destination airport of the outbound flight with the departure airport of the return flight.
  • If the outbound flight has already taken off, only the date and time for the return flight may be changed.

You can make booking changes in your Skyalps account for all or for individual passengers in your booking.


Payments involved
Difference in fare:

  • If the ticket for the new flight is more expensive than the ticket for the originally booked flight, the difference must be paid.
  • If the ticket for the new flight is cheaper than the ticket for the originally booked flight, there are no additional fees, but the difference will not be refunded.
  • No difference in price must be paid if the price remains the same.


Rebooking fee
In addition to paying for the difference in fare, rebooking fees apply:

  • SKY PLUS: €10.00 per passenger/flight
  • SKY GO: €65.00 per passenger/flight
  • SKY BASIC: €100.00 per passenger/flight

Name change

It is NOT possible to make changes to name(s).

No fee shall apply if a name has to be changed due to a typing error or a form error.

Service changes

Book additional services

Additional services may also be booked after checking in online. It is your responsibility to ensure that you are checked in for the new flight and that you have an updated boarding pass.

Cancellation at your own request

When an unexpected event makes cancellation necessary

It is possible to make a cancellation up to 24 hours before the scheduled departure. As soon as any possible payment has been received – payable only by credit card – this shall be considered as confirmed.

 

Refund of the ticket in case of cancellation by the passenger:

 

SKY PLUS: In case of cancellation by the passenger, the ticket will be refunded up to 100%.
SKY GO: In case of cancellation by the passenger, 50% of the ticket will be refunded.
SKY BASIC: In case of cancellation by the passenger, NO REFUND is possible.
 

Medical intervention and/or death

Cancellation, rebooking, refund

In the event of death or urgent medical intervention, first-degree relatives are entitled to request a refund of the ticket by presenting the death certificate. In the event that the deceased or person undergoing an urgent medical procedure is a first-degree relative, Sky Alps offers the possibility of requesting a change of date at no additional cost or creating a deposit by presenting the death certificate or medical certificate stating this.

In these exceptional cases, it is possible to change the name of the passenger or the date, time or destination of the flight. In this way, the amount spent to purchase the ticket will not be lost. However, if there is a fare difference between the new and the original flight, this must be paid. Validity of new ticket issued: 12 months



In connection with the above-mentioned cases, the passenger or his/her family members (in the event of the death of the passenger) must notify Sky Alps of the force majeure event up to 4 hours prior to the departure of the flight by contacting our customer service department on +39 0471 06 09 50 or by sending an e-mail to reservation@skyalps.com.