FAQ

The most frequently asked questions - and the answers to them

Do you have any questions?

We are pleased to answer them!

We have collected the most frequently asked questions and answered them briefly on this page. You need more information or your question is not included here? Do not hesitate to write to us. Of course, we are always keen to answer all your questions in detail.

Flight cancelled

Unpleasant, but sometimes life-saving.

Your flight had to be cancelled? Please contact our Call Center. Our staff will be pleased to give you detailed information. You can reach the Call Centre daily between 06:00 and 23:00 at +39 0471 255255 or +39 0471 255254.

Travel documents

What documents are required at the check-in?

At check-in you will need your passport or identity card. Make sure that you provide the same document that you used at the time of booking and that your name and surname are identical to those on the document.

Check-in

When is the check-in open?

Skyalps usually opens the check-in 2 hours before the scheduled departure. At Bolzano airport, check-in opens 1.5 hours before the scheduled departure.

Check-in closes 30 to 40 minutes before the scheduled departure, depending on the airport. Please check the relevant airport rules.

Online check-in

Can the check-in be done online?

Check-in can also be done online via your Skyalps account from 48 to 2 hours before the scheduled departure.

Seat allocation

Can I freely choose my seat?

It is not possible to choose a specific seat. This will be assigned to you at check-in, and we will try to take your wishes and needs into account.

Luggage

How much free luggage is allowed?

With the "SKY BASIC" and "SKY GO" fares, 1 piece of hand luggage up to 8 kg and 1 piece of checked luggage up to 15 kg are permitted.

With the "SKY PLUS" fare, 1 piece of hand luggage weighing up to 8 kg and 2 pieces of checked luggage weighing up to 15 kg each are permitted.

Lost luggage

Who can I contact?

Please contact the Lost & Found desk at the airport. They will be pleased to help you find your lost luggage.

We are too late...

What if your flight is delayed?

We strive for punctuality and adherence to flight schedules. However, unfortunately not everything always goes according to plan. Of course, we will inform you in good time by email or SMS if there are any delays. All information is sent to the booking holder's contact details and we make it clear that it is their responsibility to pass on the information to the passengers on the booking in question. If you receive the notification at short notice and are already at the airport, you are entitled to a refreshment or meal voucher of an appropriate value for the duration of the delay.

Food & Drinks

Can I order special meals and/or drinks?

Currently, only small snacks and soft drinks are served.

Flying with children and babies

A relaxed family holiday with Skyalps

What could be better than a child's hearty laughter and shining eyes? Especially when an adventure such as a flight is imminent, the little ones are often particularly lively, expectant and chatty. For parents, it can be quite exhausting to keep the little rascals in check. That's why Skyalps offers a range of services and amenities to ensure that passengers big and small can enjoy their flight without stress.

  

Skyalps amenities for families:

  • Child-friendly snacks and drinks from the Skyalps on-board shop
  • 1 gadget per child
  • Small toys from the Skyalps Boutique
  • Child-friendly films from the Skyalps on-board video library
  • Car seat for your child allowed (provided you book* an additional seat at the normal fare)

    

Tips & trivia for a relaxed flight:

  • Take the favourite toy (appropriate size) on board with you.
  • Packed baby food and drinks may be taken on board.
  • Pack enough nappies (from experience approx. 1 per flight hour), a change of underwear, baby wipes and a spare dummy.
  • Give your child something to chew on during take-off and landing to help equalise pressure in the ears.
  • Infants must sit on an adult's lap. An appropriate seat belt will be given to you by the cabin crew.

   

*To book an infant car seat, indicate "Infant" instead of the first name when booking online. In this case, the infant fare does not apply. Additional free baggage allowance for infants does not apply here. Only rear-facing child seats equipped with a latch that allows a secure connection to the passenger belt are permitted.

Payments

Safe and cashless

Credit card

Visa, MasterCard, Maestro, Other

  

Bank transfer

Within one banking day from booking

 

Paypal

Bill

Please select during the booking process

...whether the invoice is to be issued to a private person or a company and fill in the corresponding mandatory fields correctly.

  

One invoice is issued per booking. If you need the invoice split for each person/company, separate bookings must be made.

  

A processing fee will be charged for any subsequent changes.