Do you love flying

Do you also enjoy working with people and share our philosophy? Then don’t hesitate and send your detailed CV our way.

Your mission:

• Customer service & complaint management
• ensure an extraordinary customer service experience
• collect feedback from customers and derive useful data for business development
• analysing statistical data to determine the level of customer service provided
• prepare reports on customer service performance
• provide input to improve customer service procedures, policies and standards

Your profile:

• experience in customer service
• listening skills
• analytical and problem-solving skills
• excellent communication and interpersonal skills
• employability
• friendliness, sure instinct, high degree of self-control
• organizational and planning skills
• ability to work well under pressure
• excellent knowledge Italian/German, very good English skills
• availability: full time
• previous experience with CRM platforms is an advantage

Why us?

• The opportunity: from day one you will have personal responsibility in a dynamic company that has confidence in your abilities and will grow with you
• The task: you will work directly with the customer service team in a highly diversified position that will test your skills, initiative and drive for success
• Teamwork: You feel ready to contribute project successes with a high degree of freedom and creativity together with the team
• Company: We succeed with a unique culture and a high-performance, fun team that looks forward to celebrating our success with you

You have:

• preferably, counter experience
• high school diploma
• excellent knowledge of German and Italian
• good geographical knowledge
• ability to work in a team and resilience in stressful situations
• organizational talent
• computer skills

We offer:

• a versatile and varied area of expertise
• independent work