Why create a SkyAlps Circle account?
Creating a SkyAlps Circle account allows you to join our Frequent Traveller Programme and start enjoying the benefits from day one. You can save your personal details for faster bookings, manage your trips in one place, track your miles balance and progress, and access exclusive member benefits and offers. 

Do I need a SkyAlps Circle account to book a flight?
No, you can book and travel with SkyAlps without a SkyAlps Circle account. However, creating an account allows you to earn Award Miles on eligible flights, access member benefits, manage your trips more easily and enjoy a faster booking experience. 

Is joining SkyAlps Circle free?
Yes, joining SkyAlps Circle is completely free of charge.

Who can join SkyAlps Circle?
Anyone aged 2 years or older can join SkyAlps Circle. Members under the age of 18 require the consent of a parent or legal guardian. 

How do I create a SkyAlps Circle account?
You can create a SkyAlps Circle account online or via the SkyAlps Mobile App by completing the registration form and accepting the Programme Terms and Conditions. Once your registration is complete, you can start enjoying the benefits of membership.

How can I create a SkyAlps Circle account for my child?
Accounts for children can currently only be created via the SkyAlps website. Registering children through the SkyAlps app is not yet possible.

Can I use my SkyAlps Circle account on the website and mobile app?
Yes, you can use and access your account from both the website and the mobile app.

Can I have more than one SkyAlps Circle account?
No, each member may only have one SkyAlps Circle account. If duplicate accounts are identified, they may be merged or closed in accordance with the Programme Terms and Conditions.

When will I receive my 500 welcome miles?
The 500 award miles are credited to your SkyAlps Circle account as soon as you activate it via the link in your confirmation email. You can check your current miles balance at any time in your member profile on our website or in the app.

How do I sign in to my account?
Sign in using the email address and password associated with your SkyAlps Circle account. 

I forgot my password. What should I do?
If you have forgotten your password, click “Forgot Password” on the login page and follow the instructions to reset it.

Why have I not received my account activation email?
Please check your spam or junk folder first. If you still cannot find the email, contact our Customer Service team for assistance.

How can I close my SkyAlps Circle account?
If you wish to close your account, please select “Delete Account” within your member profile. Should you encounter any issues, please contact Customer Service. 

What happens if I close my SkyAlps Circle account?
Once your account has been closed, you will no longer be able to access your membership benefits. Any unused Award Miles and associated benefits will be forfeited and cannot be reinstated. 

How can I update my personal details?
You can update most of your personal details at any time by logging in to your SkyAlps Circle account and visiting the profile section.

Can I change my name in my account?
For security and identification purposes, name changes are restricted. If your name has changed or is incorrect, please contact our Customer Service. In some cases, we may also ask you to provide proof of identity to verify your details.

Why do I need to enter my full name, including my middle name?
Please always enter your full name exactly as it appears on your identification document, including any middle name. This allows your name to be correctly matched with your booking and ensures that your Miles are credited to your SkyAlps Circle account.

Why is it important that my account details match my travel document?
To ensure that Award Miles are credited correctly and to avoid issues when travelling, the name in your SkyAlps Circle account should match the name on your travel document. 

Can I change my email address?
Yes, you can update your email address in your account profile. Your email address is used for important account and programme communications. 

What should I do if my date of birth is incorrect? 
If your date of birth is incorrect, please contact Customer Service. Supporting documentation may be required before changes can be made.

What are Award Miles?
Award Miles are earned on eligible SkyAlps flights. They can be redeemed for award flights in accordance with the Programme rules. 

What is an eligible flight? 
Eligible flights are flights operated and marketed by SkyAlps that qualify for Award Miles accrual and Status qualification in accordance with the Programme rules.

Are there any flights on which I cannot earn award miles?
Yes. Flights excluded from earning miles include charter flights and flights operated under the Italian “Continuità territoriale” scheme (state-supported routes with public service obligations).

When will Award Miles be credited to my account?
Award Miles are usually credited automatically after your eligible flight has been completed. Processing times may vary. 

How can I redeem Award Miles?
Award Miles can be redeemed for eligible award flights through SkyAlps Circle, subject to availability and applicable redemption conditions. 

What can I redeem Award Miles for?  
Award Miles can only be redeemed for eligible award flights. They cannot be used for bundles, ancillary services, SSRs (Special Service Requests) or other additional services.

Can I cancel an award flight?
Yes. Award flights can be cancelled. The applicable cancellation conditions depend on the selected fare class.  

Do Award Miles expire?
Yes. Award Miles expire 36 months after accrual.

Can I cancel an award flight?
Yes. Award flights can be cancelled. The applicable cancellation conditions depend on the selected fare class.

What happens when my Award Miles expire? 
Expired Award Miles are removed from your account and can no longer be redeemed for award flights or Programme benefits. To keep your miles available, make sure to use them before their expiration date.

Can I transfer my Award Miles to another member?
No. Award Miles are non-transferable and can only be redeemed for your own award flights.

Can Award Miles be exchanged for cash?
No. Award Miles have no cash value and cannot be exchanged for cash.

Can all SkyAlps flights be booked with miles?
No. Award flight availability depends on the flight, travel date and available capacity. Available award flights will be shown during the booking process in SkyAlps Circle.

Are unlimited award seats available on every flight?
No. The number of seats available for booking with miles is limited. Once all award seats have been allocated or the flight is fully booked, it is no longer possible to book that flight with Award Miles.

What is the difference between Award Miles and Status qualification?
Award Miles can be redeemed for award flights. Status qualification is based on eligible flights completed and determines your Status Level and associated benefits.

Can I earn miles if I book my flight through a third-party provider?
That depends on the provider. Not all external booking platforms can transmit your SkyAlps Circle membership number, so miles may not be credited in these cases. To make sure you receive your miles, we recommend booking directly via the SkyAlps website or mobile app and entering your membership number when you book.

What are Status Levels?
Status Levels recognise and reward frequent travellers with additional benefits based on eligible flights completed within the qualification period. 

Which Status Levels are available?
SkyAlps Circle offers three Status Levels: Member, Silver Member and Gold Member.

How do I become a Member? 
You become a member automatically when you create a SkyAlps Circle account and join the Programme. 

How do I qualify for Silver Member status?
Silver Member status is awarded after completing 15 eligible flights within a 24-month qualification period. 

How do I qualify for Gold Member status?
Gold Member status is awarded after completing 30 eligible flights within a 24-month qualification period. 

Is my progress towards status visible in my account?
Yes, your progress is visible within your SkyAlps Circle account. 

How long is my status valid?
Silver and Gold status remain valid for 24 months from the date of qualification. 

Can I renew my status?
Yes. If you meet the applicable qualification criteria during the validity period, your status will be renewed automatically. 

What happens if I don’t requalify for my status?
If you don’t meet the requirements to renew your status before it expires, you will move down to the next status tier: Gold members move to Silver, and Silver members move to Member. You can find all details in the Programme Terms and Conditions.

I am missing Award Miles. What should I do?
If Award Miles have not been credited automatically, you may submit a retroactive claim through the designated Programme channels, subject to the applicable claim period and supporting documentation requirements. 

Can I claim Award Miles for a flight I have already taken?
Yes. SkyAlps Circle members can request retroactive mileage credit for eligible activities, provided that the request is submitted within the timeframe set by the Programme.

How long do I have to request retroactive mileage credit?
Retroactive claims can be submitted within 180 days of the eligible activity. Flights completed more than 90 days before joining SkyAlps Circle are not eligible for retroactive mileage credit.

What information do I need to request retroactive mileage credit?
To request retroactive mileage credit, you may need to provide flight-related information, such as the booking reference, flight number, travel date and passenger name.

Can all flights be credited retroactively?
No. Retroactive credit is only possible for eligible activities according to the Programme rules. Taxes, mandatory surcharges, free or promotional travel and certain assistance services are not eligible for mileage accrual.

How long does it take for a retroactive claim to be processed?
Claims are usually processed within four weeks, as each one is reviewed individually. In some cases, for example if additional documents are required, it may take a little longer. Once your miles have been credited, you will see them in your member profile.

Can I request retroactive credit for another member?
No. Retroactive claims may only be submitted for eligible activities completed by the account holder. 

What is the Family Pool?
The Family Pool allows families to combine their Award Miles in one shared account and reach an award flight faster.

Who can join a Family Pool?
A Family Pool must include at least one adult and at least one child under 18. In total, up to two adults (e.g. spouses or partners) and up to five children under 18 can take part. Every participant needs their own SkyAlps Circle account.

What documents are required?
For children, official proof of the parent-child relationship is required, such as a birth certificate, family certificate or family status certificate; an identity card alone is not sufficient. For partners, a marriage certificate or proof of a shared residence, for example, is sufficient.

How do I create a Family Pool?
You can create a Family Pool in your SkyAlps Circle member profile. The member who creates the pool automatically becomes the Family Pool Administrator (“Head Member”) and must be at least 18 years old.

What does the Family Pool Administrator (“Head Member”) do?
The Administrator (“Head Member”) manages the Family Pool: they invite family members, remove them if necessary and are the only person authorised to redeem the shared Award Miles.

Can I belong to more than one Family Pool?
No, you can only be a member of one Family Pool at a time.

Do Family Pool miles count towards my status?
No. The Family Pool applies to award miles only; your status tier remains individual.

Can I leave a Family Pool?
Yes, you can leave a Family Pool at any time. After leaving, a six-month waiting period applies before you can join another Family Pool.

What happens to my award miles if I leave the Family Pool?
Award miles already contributed remain in the Family Pool. Any miles you earn after leaving will be credited to your personal account again.

What happens when a child in the Family Pool turns 18?
On their 18th birthday, the child leaves the Family Pool and continues to use SkyAlps Circle as an individual member. If the pool no longer meets the eligibility requirements because there are no longer any children under 18, it will be closed.

Where can I find the SkyAlps Circle Terms and Conditions? 
The SkyAlps Circle Terms and Conditions are available under the following link. By joining SkyAlps Circle, you confirm that you have read and accepted the applicable Programme Terms and Conditions.

Read Terms and Conditions