Contact

We’re always happy to help. For questions, assistance, claims, or specific requests, you can reach us by e-mail or phone.

General assistance

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Phone: +39 0471 060950
Support hours: Monday–Sunday, 08:30–16:30

Reservations and general information

For questions about flights, onboard service, baggage regulations, items lost at the airport (not yet registered), website information, new bookings, changes to date/time, additional baggage/sports equipment, seat selection, and support with existing bookings.
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Claims

To submit a claim regarding delays, cancellations, service disruptions, baggage issues, refunds and compensation (EU Reg. 261/2004), or service feedback.
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Lost & Found

For lost/found items or baggage.
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Administration

For invoices, payments, credit notes, billing details, and suppliers.
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Groups

For group fares (from 9 passengers upward), tailored quotations, sports/corporate groups.
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