NEW: Flexible rebooking options

for your safe holiday in South Tyrol

Due to ongoing disruptions caused by the Coronavirus, we continue to accommodate you so that you can make your travel plans even more flexible.

 

All our fares and tickets are rebookable. This applies to all winter-bookings (departure until 23th march) made after December 13, 2021.

 

We are currently experiencing a high number of customer contacts and therefore we apologise for the resulting longer waiting times. Our staff will do everything possible to process your requests as quickly as possible. If you have any questions about the entry requirements at your destination, please first consult the travel regulations on our website.

These options we offer you

for a flexible dolomites-timeout

You can change or postpone your booking, done after December 13, 2021, once up to 48 hours before departure free of charge. Due to fare differences, an additional payment to a higher fare may be required.

How can i change booking or postpone my vacation?

 

You can contact us by phone through our Service Center at 0471 163 1105.

Please make sure that you:

  • have your booking code to hand
  • already know your new travel date


If you have booked through an (online) travel agency, please contact them directly for your rebooking.

 

In addition, we always ask you to check the Covid-19 updates and current travel restrictions.

Covid-19 updates and current travel restrictions

Refunds are possible according to your fare conditions. The restrictions regarding refundability of the purchased fare apply. You can easily cancel your trip and request a refund by calling our Service Center at 0471 163 1105.

 

For tickets booked via a travel agency, we recommend that you also get in touch with them. If you do not receive a response in a timely manner or it seems necessary for other reasons, please contact us again for further processing.

For new bookings made, all fares of Sky Alps are currently changeable without a change fee one time until 48 hours before departure

 

If the rebooked fare is more expensive due to a change of route or a necessary change of travel or booking class, an additional charge may be applicable.