Check-in

All information at a glance

From checking in conveniently at home, directly at the check-in desk or without any paper in the mobile app: here’s everything you need to know about checking in.

Online-Check-in

Starting 48 hours until 2 hours before departure.

Print the boarding pass yourself.

Check-in at the airport

You will receive your boarding pass directly at the airport.

Travel documents

Provide the same travel documents for booking and check-in.

Online check-in

Check in online safely, carefree and stress-free

Our online check-in service is available to you starting 48 hours until 150 minutes before your scheduled departure. Here’s how it’s done:

  • Click on ‘Online Check-in’
  • Print the boarding pass
  • Present the printed boarding pass and your travel documents at the gate at least 40 minutes before your scheduled departure.
  • For non-EU citizens: Go to the check-in desk to have your documents checked and your boarding pass stamped.
  • Do you have luggage to check? Make sure to arrive at the luggage drop-off at least 40 minutes before your scheduled departure time.

 

Information:

  • If you are travelling within the Schengen area, it is not necessary to fill in the information on the travel documents when you check in online because this information is not mandatory.
  • You may, however, be asked to provide visa information during the check-in process. If no visa is required for your travel destination, please fill the field in with xxxxxx.
  • Children under the age of 14 are only allowed to travel with a passenger who is at least 16 years of age and must be checked in online by the passenger.
  • It is also possible to make changes to your booking (excluding flight or name changes) or book additional services after you have checked in online.

Check-in at the airport

You can also check in directly at the airport.

  • Payment upon booking
  • You can add the service at a later point in time on the flight overview page.

 

The deadline for dropping off baggage ends 40 minutes before the scheduled departure time. The following airports have different cut-off times than the standard time:

  • Parma Airport: 30 minutes before the scheduled departure time
  • Bolzano Airport: 30 minutes before the scheduled departure time

Check-in duration

Check in on time

Online check-in
If a seat reservation was made during or after your booking, it is possible to check in 48 hours before your flight.

 

Check-in at the airport 
Check-in begins 2 hours before departure and ends 40 minutes before departure.

Forbidden in-flight items

Because it’s just safer

Not all items may be brought on board the plane or are allowed in airport security areas. By checking in, you confirm that you have read and understood the following list of prohibited items in hand luggage and baggage and that you agree to their contents.

 

Items not allowed on board:

Scissors, sharpeners, pocket knives and agricultural, scientific, sporting and industrial (or similar) tools as well as decorative or theatrical weapons.

An Bord und im Gepäck verbotene Gegenstände

Waffen, Feuerwerkskörper & Co. dürfen nicht ins Flugzeug

Explosives and flammable materials and devices which could in fact, or may appear, to cause serious injury or which could endanger the safety of the plane, including:

  • Ammunition
  • Blasting caps
  • Detonators and fuses
  • Replicas or imitations of explosive devices
  • Mines, grenades and other explosive military stores
  • Fireworks and other pyrotechnics
  • Smoke-generating canisters and smoke-generating cartridges
  • Dynamite, gunpowder and plastic explosives

 

Guns, firearms and other devices that discharge projectiles (devices that could in fact, or may appear, to cause serious injury by discharging a projectile), such as:

  • Firearms of all types, such as pistols, revolvers, rifles and shotguns
  • Toy guns, replicas and imitations capable of being mistaken for real weapons
  • Component parts of firearms, excluding telescopic sights
  • Compressed air and CO2 guns, such as air guns, spring-guns and pellet guns and rifles or so-called ‘ball-bearing guns’ (BB guns)
  • Signal flares and starter pistols
  • Bows, cross bows and arrows
  • Launchers for harpoons and spear guns
  • Slingshots and catapults

 

Fire extinguishers

Fireworks

Fuel

Gas cartridges

Batteries

Dye

Missed check-in or boarding

We’re sorry, but we have to cancel your booking

If you

  • have not completed the check-in procedures at the end of the check-in period,
  • fail to appear at the check-in desk or at the gate,

we will cancel your booking and deny boarding.

We recommend taking out insurance against losses in such cases.

Boarding

Welcome on board

You must arrive at the gate no later than 30 minutes before the scheduled departure time.

Travel documents

Keep all documents ready

You must present the same travel documents you used when checking in online at security and at the boarding gate. Please contact your country’s Ministry of Foreign Affairs if you are not sure about your destination’s exact entry conditions. We assume no liability for you being denied boarding due to missing travel documents.

 

Make sure that you have all the necessary travel documents ready, such as your passport and visa, and that these are valid.

 

Citizens of the European Union, the European Economic Area and Switzerland are allowed to travel within Europe with a valid identity card or passport of the EU, the EEA or Switzerland.

 

If you are travelling with a small child, you must print out their boarding pass at the gate.

Gate

Take a look at the information boards or ask airport staff.

The airport information boards provide information on which gate to proceed to after checking in and passing through security. If you use the check-in at the airport, the ground staff can provide you with information about which gate you should proceed to.