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of SkyAlps

General conditions of carriage

of SkyAlps

General Terms and Conditions of Carriage and for Air Travel Tickets of Flights operated by Sky Alps S.r.l. as air carrier


1. Description of service
2. Definitions
3. Purchase of tickets 
4. Right to deny transportation
5. Administrative formality
6. Acceptance, check-in and boarding 
7. Passengers special requests/needs
8. Animals
9. Baggage
10. On board behaviour 
11. Flight’s schedule and cancellation
12. Liability for damages
13. Claims
14. Personal data
15. Industrial and intellectual property rights
16. Third party websites
17. Law and jurisdiction


1.    Description of service
These General Terms and Conditions shall apply to the Air Carriage of Passengers and Baggage on flights operated by the air carrier Sky Alps S.r.l., with registered office in Bolzano, Piazza del Grano n. 3 – 39100 Bolzano (Italy), tax code, VAT number and registration number with the Register of Companies of Bolzano 03067170211 - REA BZ-229344, as well as to the sale of air travel tickets through the Web Site or other sale channels authorized by Sky Alps.
These General Terms and Conditions of Carriage and for Air Travel Tickets shall apply only whether they do not expressly conflict with Applicable Law.
Sky Alps reserves the right to change and/or update these General Terms and Conditions without prior notice.
Sky Alps holds the Air Operator Certificate (AOC) no. IT.AOC.0200 and the Operating Licence no. I-L 532, both issued on January 16th, 2023, by Italian Civil Aviation Authority (ENAC – Ente Nazionale per l’Aviazione Civile).
Sky Alps complies with all the requirements provided for by the applicable Italian legislation for the provision of air ticket sales services and any additional, ancillary and/or supplementary services and is covered by professional liability insurance No. 1505002654/M with Nobis Compagnia di Assicurazione S.p.A.


2.    Definitions
The capitalized terms defined below have the meaning ascribed to them below and could appear in these General Terms and Conditions in the singular or plural form: 
2.1.    Aircraft: airplane suitable for the carriage of passengers and baggage, operated by Sky Alps as air carrier.
2.2.    Air Transport: all services provided by Sky Alps to the Passenger, as indicated in the Ticket, and subject to these GTC-AC, GTC-ATT and the Applicable Law. 
2.3.    Applicable Law: any national, European, international law, regulation or act applicable to carriage, included but not limited to:
(i)    Montreal Convention dated May 28th , 1999, for the Unification of Certain Rules for International Carriage by Air; 
(ii)    Regulation (EC) No. 261/2004 of the European Parliament and of the Council establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights; 
(iii)    Regulation (EC) No. 889/2002 of the European Parliament and of the Council on air carrier liability in the event of accidents;
(iv)    Italian Navigation Code No. 327, R.D. dated March 30th, 1942 and subsequent amendments.
2.4.    Baggage: the objects, personal belongings and other goods in the possession of the Passenger during Air Transport, which are worn, used or otherwise needed for comfort purposes during Air Transport. Unless otherwise specified, this definition includes both Checked Baggage and Unchecked Baggage. The accompanying animal accepted on the Aircraft pursuant to these GTC-AC, GTC-ATT shall also be considered as baggage. 
2.5.    Baggage Identification Tag: document issued upon check-in for marking and identifying Checked Baggage.
2.6.    Baggage Receipt: part of the Baggage Identification Tag that the Passenger receives as a receipt for Checked Baggage.
2.7.    Checked Baggage: Baggage given by the Passenger in custody to Sky Alps for its transport in the hold of the Aircraft and marked by the Baggage Identification Tag and Baggage Receipt.
2.8.    General Terms and Conditions for Air Carriage (GTC-AC): each and every provision included in the present document and regarding the Passengers/Baggage Carriage.
2.9.    General Terms and Conditions for Air Travel Tickets (GTC-ATT): each and every provision included in the present document and regarding the sale of the Tickets.
2.10.    Passenger: any natural person, not part of the flight or cabin crew of the Aircraft, transported or to be transported on the Aircraft, holding a valid Ticket, normally against payment of a fee, whose name and data appears on such Ticket. The term could also refer to the Web Site user booking the Ticket in name of a third person.
2.11.    Fare: the Air Transport price, which could differ according to the type of Ticket chosen by the Passenger upon booking. 
2.12.    Special Drawing Right (SDR): the unit of account created by the International Monetary Fund, the value of which is periodically updated and published.
2.13.    Ticket: electronic carriage document issued by Sky Alps, confirming the execution of the air transport contract between Sky Alps and the Passenger for the services included, and payed, in the type of ticket. Sky Alps shall provide to the Passenger solely the services enclosed in the Ticket.
2.14.    Travel Documents: all necessary entry and exit documents, travel visas, health and vaccination certificates, as well as documentation proving that the Passenger meets the requirements to benefit from any special fares (such as, by way of example but not limited to: passport, identity card, credit card with photo ID, driving license, touristic visa, …)
2.15.    Unchecked Baggage: Baggage not given in custody to Sky Alps for its transport in the hold of the Aircraft, and directly kept by Passenger in cabin during the flight.
2.16.    Web Site: Sky Alp’s web site  


3.    Purchase of Tickets
By booking and purchasing Air Transport services through the Web Site, the Passenger (or another user of the online booking system) will receive a confirmation e-mail including the booking number and the contacts for after-sales assistance.
The issuing of Tickets by Sky Alps is subject to successful payment and confirmation of the availability of the Air Transport services.
The Ticket constitutes proof of the air transport contract entered into between Sky Alps and the Passenger. Sky Alps will provide the Air Transport services exclusively to the Passenger indicated in the relevant Ticket. The Ticket is personal and cannot be transferred to others. All Passengers must identify themselves at the check-in and boarding counters with an appropriate valid ID document. Sky Alps reserves the right not to carry Passengers who do not provide appropriate identification. 
3.1.    Cancellation or modification of booking: the procedures for cancelling or amending the booked Air Transport services, if allowed, are determined by the specific fare policies relating to that Air Transport service. Hence, cancelling or changing a flight booking may not be permitted, or may require specific procedures to be followed. In this respect, the Passenger shall read all the fare rules and provisions that apply to his or her booking. In the event that the Passenger requests any amendments (cancellation or modification of booking), Sky Alps will charge a service fee to cover the costs incurred. Air Transports with the “Free date change” tag are exempt from the service fee. For more information please visit
3.2.    Booking Fare: After selecting all the specific services required, the total booking Fare is displayed. Such Fare includes the price for all the services selected as well as any fee for the booking management. Please note that any fee paid by the Passenger for insurance contracts is also non-refundable. 
The Fare includes all taxes, fees and charges imposed by public authorities and airport authorities with regard to Air Transport services. The Passenger will be informed about taxes, fees and charges that are not included in the Fare upon booking. Taxes, fees and charges imposed on transportation may vary prior to the Air Transport. Hence, the difference in Fare may be charged to the Passenger in addition to the Fare after the Ticket has been purchased. 
Management fees depend on the specific booking service required by the Passenger. Fees for bookings made by telephone through our call center service are charged differently than fees for online bookings made through the Web Site. After the booking has been made, Sky Alps reserves the right to charge additional service fees in the event of booking cancellation or amendments, and in the event of refund claims. Furthermore, please note that, due to the type of Air Transport services, Sky Alps may apply price changes during the time between the booking request and the payment. Therefore, final confirmation of Air Transport availability and cost can only be given upon payment. Sky Alps shall not be liable for any price increase resulting from non-immediate payment. The Passenger must settle any increase in price before the booking can be confirmed. 
3.3.    Payment: Bookings can be paid by all major credit and debit cards, as specified on this Web Site. Other methods of payment are not accepted, and Sky Alps declines any liability for cash or cheques sent by mail. Please note that your credit or debit card will be charged immediately upon booking.
For greater security, the Passenger will be asked to enter all his or her card information for every single purchase made through Sky Alps. All information is encrypted on Sky Alps’ secure server. In providing his or her credit card information, the Passenger authorizes Sky Alps to use such information, even after the booking request has been made, for the following purposes: 
(i)    for the payment of the flight services requested and the relevant agency fees; 
(ii)    for the payment of the insurance policy, if any;
(iii)    for the processing of refunds, if any;
(iv)    for the payment of agency fees due for any post-brokerage services requested by the Passenger. 
If the Passenger’s booking is paid by credit card belonging to a third party, Sky Alps reserves the right to request written authorization from the cardholder. All e-mail addresses provided must be correct and valid at the time of booking. 
For the purpose of credit card fraud prevention, Sky Alps reserves the right to carry out spot checks and to request proof of address and/or a copy of the Passenger’s credit card before issuing any Ticket. Please note that such checks are only carried out during the Sky Alps’ office hours. Therefore, the Tickets for bookings made outside such hours cannot be issued until the following working day. Sky Alps is not liable for any expenses incurred as a result of credit card checks.
3.4.    Refunds: Any request for refunds of the Tickets, unless purchased from another authorized agent (such as appointed OTAs), must be made directly to Sky Alps by sending a mail to Any refunds will be made by the same method of payment used upon booking, and in the name of the person who made the original payment. Any request for refunds shall be related to a booking already accepted and paid. Refunds are made in accordance with these GTC-AC, GTC-ATT and with the Fare policies relating to such Air Transport service unless purchased from third-party SkyAlps authorized travel agents including Online Travel Agencies (OTA) using GDS standard inventory.
Sky Alps may charge a fee for the processing of the refund claim. Such fees may vary on a case-by-case basis depending on the amount refundable. The Passenger authorizes Sky Alps to charge any fees due for the processing of the refund claim. 
In cases of non-refundable Ticket Fares, it is still possible to request a refund of government taxes and fees paid upon purchase.  
3.5.    Electronic Tickets: All Tickets purchased through the Web Site are issued in electronic format. E-ticketing is a paper-free way to book flights. All bookings are stored on the GDS online booking system. Sky Alps will send the Passenger a confirmation e-mail including the booking number. In some cases, a preliminary confirmation e-mail may be sent, indicating that the final booking confirmation will be sent in a second e-mail along with the electronic Ticket. 
Please note that producing the booking number and/or confirmation e-mail to Sky Alps may be required as proof of booking. It is therefore advisable to bring a printout of the confirmation e-mail/E-ticket.  
The Passenger shall check his/her e-mail account in order to verify to have received the confirmation documents and any other relevant communication. If the Passenger does not receive said communication/documentation, he/she has to inform Sky Alps promptly. 
Sky Alps provides its services based on the information provided by the Passenger and therefore cannot be held liable in the event the E-ticket does not reach the Passenger due to an incorrect e-mail address being provided or as a result of the Passenger’s spam filter settings. Furthermore, Sky Alps cannot be held liable in the event that the Passenger enters incorrect data (e.g. by mistyping names, inverting names and surnames, choosing the wrong dates etc.). In the event of a change in the Passenger’s e-mail address or phone number, the Passenger shall inform Sky Alps promptly. Additionally, it is recommended that the Passenger verifies that the name on the passport matches the name on the Ticket and/or booking confirmation.


4.    Right to deny transportation
Sky Alps may, at its discretion, deny the transportation of Passengers/Baggage upon written communication. In such case, the Passenger will be refunded. Sky Alps may also deny the carriage of the Passenger/Baggage if any of the following conditions are met (or Sky Alps believes that they will be met): 
4.1.    these measures are necessary to comply with Applicable Laws, instructions and other provisions adopted by Public Authorities; 
4.2.    the carriage of the Passenger/Baggage could compromise other Passengers’/crew’s safety and health; 
4.3.    the carriage of the Passenger/Baggage could be inconvenient to other passengers/to the crew; 
4.4.    the Passenger’s behavior, age, mental or physical conditions, including the influence of alcohol or drugs, could cause risk or dangers to other Passengers or the Passenger himself/herself, crew or Aircraft, or Sky Alps cannot provide requests for special assistance; 
4.5.    on previous flights the Passenger behaved as set out in paragraph no. 4.4 and Sky Alps believes that such behavior may occur again; 
4.6.    the Passenger has refused to adhere to airport security regulations and/or has not paid for valid Ticket Fares and taxes; 
4.7.    the Passenger does not hold a valid Travel Document, or the Passenger’s purpose is to destroy such Travel Document during flight or refuse to exhibit it upon request; 
4.8.    the Passenger holds a Ticket/booking: (i) illegally acquired; (ii) purchased from another airline company or its authorized agents; (iii) reported as stolen/lost; (iv) that is a forgery; (v) the Passenger is unable to prove that his/her identity matches the one on ticket/booking; 
4.9.    the Passenger refuses to adhere to Sky Alps’ safety instructions. Sky Alps may carry out safety inspection of the Baggage due to safety reasons or request the airport authority to perform a body search; 
4.10.    the Passenger has on any former occasion refused to comply with any of above-mentioned actions.  
In cases 4.1-4.10 above, Sky Alps will cancel the reservation without any written notice and bears no liability for refunding the Ticket and/or any other expenses.


5.    Administrative formality
Rules on travel, ID cards, passports, health documents and visas could be subject to amendment. The Passenger is obliged to comply with all regulations of the countries of departure, transit and arrival. It is the sole responsibility of the Passenger to provide Sky Alps with all information regarding any specific limitations or conditions with reference to the country of destination of his/her trip and to inquire about the same, consulting the competent Authorities of the countries of destination and transit. Some information concerning the current destinations are available on 
5.1.    Travel Documents - In order to be able to travel, the Passenger must be in possession of all necessary Travel Documents. The Travel Documents must be valid for the entire duration of each Air Transport. Sky Alps cannot be held liable in case of refusal of boarding of a Passenger due to irregularities in the Travel Documents.
5.1.1.    Minor’s Travel Documents: Even Passengers of minor age shall be in possession of all necessary Travel Documents. The Passenger bringing a child under 2 (two) years old shall provide copy of the birth certificate. Sky Alps will deny the carriage of unidentified minors.
5.1.2.    Exhibition of Travel Documents: The personnel of Sky Alps, or the personnel of the departure and destination airports may, at any time, view the Travel Documents in order to verify the requirements required for the application of discounted rates depending on particular characteristics of the Passenger (e.g. age, residence, etc.). If the Passenger does not meet the aforementioned requirements, the Passenger shall pay the difference between the amount paid as a discounted rate and the full price of the Ticket.
5.1.3.    Theft and/or loss of Travel Documents: In the event of loss or theft of Travel Documents, the Passenger is advised to promptly request the release of suitable provisional travel documents from the competent Authorities. Under no circumstances can Sky Alps be held liable for denied boarding in the event of delay/non-issue of provisional documentation by the Authorities. 
5.2.    Refusal of entry: If the Passenger is denied entry to any country for any reason whatsoever (e.g. non-compliance with applicable immigration rules, deficiencies in the Transport Documents), the Passenger shall pay any fines imposed on Sky Alps by the competent Authorities. The cost of transportation from that country to the point of origin or to any other destination shall also be borne entirely by the Passenger. Sky Alps will not refund any unused flights as a result of denied entry. Any costs incurred by Sky Alps on behalf of the Passenger will be deducted from the credit or debit card used to make the booking. 
5.3.    Passenger’s liability for the payment of fines and fees: If Sky Alps is fined or incurs extra fees due to the Passenger’s failure to comply with laws or regulations connected to his/her entry into or transit through a country or to failure to hold the correct Travel Documents, the Passenger shall reimburse Sky Alps on request for any taxes and fees inflicted upon Sky Alps.
5.4.    Customs Inspection: If requested, the passenger must be present when his/her Checked/Unchecked Baggage is being inspected by customs or other authorities. Sky Alps is not liable for any loss or damage suffered by the Passenger upon inspection or if the Passenger refuses to follow this request.
5.5.    Airport Security: Passengers must follow the rules for airport security (body/baggage inspections) carried out by personnel, airport staff or Sky Alps. No refund or other compensation shall be granted to the Passenger in the event of denied boarding to the Passenger’s refusal to present himself/herself or his/her baggage for security checks.


6.    Acceptance, check-in and boarding
6.1.    Seating assignment: All Sky Alps flights operate with assigned seating before boarding.
6.1.1.    Online check-in: You can check in online via the Web Site. The Passenger can download and print her/his boarding pass and, if she/he is traveling with Unchecked Baggage only, she/he can proceed directly to boarding.
For Passengers wishing to purchase a seat, online check-in is available from 48 (forty-eight) hours before the scheduled flight date up to 3 (three) hours before departure. In this case, the payment of a supplementary fee may be requested when checking in online. For Passengers who do not purchase a seat, online check-in is available from 48 (forty-eight) hours and up to 3 (three) hours before departure and they will be allocated a seat free of charge. 
6.1.2.    Seating reassignment: Sky Alps reserves the right to assign or reassign seats on the Aircraft at any time, even after boarding, for operational and safety reasons. 
6.2.    Check-in and boarding deadlines: The check-in deadline could vary according to the airport. Therefore, the Passenger is required to inform himself of the time limits in force and to respect them. In any case, Sky Alps may provide the Passenger with an indication of the time limit for the check-in of the flight indicated on the Ticket; in any case the Passenger shall verify the information. The Passenger must complete the check-in operations and all administrative formalities within the established time limit. Passengers who show up at the check-in counter or at the boarding gate after the deadline for boarding acceptance will not be boarded and the relative Ticket will not be refunded, nor do they have the right to be refunded pursuant to the Applicable Law. In order to travel on a subsequent flight, the Passenger must make and pay for a new booking. 
Particular indications or timing may be provided for special categories of Passengers (such as, by way of example, persons with reduced mobility, minors under the age of two (2) years, unaccompanied minors or those traveling with an animal). Such schedule will be communicated to the Passenger by e-mail or text message to the e-mail address or telephone number provided at the time of booking by the Passenger. The Passenger shall check its e-mail/messages in order to be sure to receive complete information. 

6.3.    Connecting flights: Sky Alps is a point-to-point airline. Bookings made by the Sky Alps ticketing system do not include connecting flights operated by third parties. In the event that the Passenger continues his/her journey to another destination by another means of transport, Sky Alps may under no circumstances be held liable for the connection. For connecting flights, it is recommended that the Passenger allows sufficient time to collect her/his Checked Baggage and check into the new flight. 


7.    Passengers special requests/needs
Any Passenger request and special need must be communicated to Sky Alps within 48 (forty-eight) hours prior to departure. A specific fee is charged for the carriage of animals. In order to require assistance with a wheelchair, carriage of pets or other special needs, any Passenger must complete the online reservation before contacting Sky Alps by phone. In accordance with its operational limits, Sky Alps will confirm/deny the request. In case that the request is submitted immediately after booking and it is not confirmed by Sky Alps, booking may be cancelled and there will be a full refund. 
7.1.    Electrical wheelchairs: Electrical wheelchairs are admitted on flights provided that they have a dry cell battery approved for air carriage. For additional information, please contact Sky Alps.
7.2.    Pregnant Passengers: The following rules apply in case of pregnancy: (i) from 1st to 28th week: no restrictions; (ii) from 29th to 32nd week: a doctor’s note, stating that the pregnant Passenger is fit for travel, is needed; (iii) from the 33rd week onwards: flying is not permitted. For more specific information, please contact Sky Alps.
7.3.    Infants (children under the age of 2): Infants can only travel accompanied by an adult. It is permitted to bring only 1 (one) infant per adult. Infants are to sit on adult’s lap. No seat is assigned to infants. The accompanying adult receives a special extension belt for infant, to be fastened when advised. The use of infant car seat is not allowed during take-off/landing. Sky Alps will admit a maximum of 3 (three) infants per flight. 
7.4.    Unaccompanied Minor (UM): A UM is a child between the age of 5 (five) and 11 (eleven) traveling without the accompaniment of an adult (person who has reached his 16th birthday). Sky Alps applies the following rules for UM: 
7.4.1.    under 5 (five) years old, UM cannot travel alone and must travel together with a person at least 16 years of age (one child ticket and one adult ticket); 
7.4.2.    from the 5 (five) years old until 12th (twelfth) birthday, UM can travel without the accompaniment of an adult. Personnel will take care for the UM from check-in until the UM is collected by an agreed-upon person at the destination. On all routes there is a UM-price. 
In case that UM’s care is desired/required, please contact Sky Alps. UM’s tickets cannot be booked on-line and are subject to availability due to a limited number of UM allowed per flight.  
UM’s check-in is no later than 1 (one) hour prior to departure. At check-in time and during the entire Air Transport, UM shall carry a special form containing UM’s personal details, contact details, the person sending and the person picking up UM upon arrival. For additional information, please contact Sky Alps.


8.    Animals
Sky Alps accepts one live animal per Passenger for transportation, subject to acceptance and approval of the Passenger's request by Sky Alps. The animal must not weigh more than 8 (eight) kg and not be less than 12 (twelve) weeks old. 
8.1.    Animal’s transport box: The animal must be placed in an IATA-approved transport box or bag, in any case the transport box shall have the following features:
(i)    large enough to allow the animal to lie down; however, the transport box shall not exceed 45 x 23 x 25 cm or 45 x 42 x 20 cm;
(ii)    escape-proof and bite-proof;
(iii)    waterproof and the bottom of the box or bag must be covered by a water- absorbent mat. 
The Passenger is required to follow all the instructions of the flight crew regarding the placement of the transport box or in any case the Transport of the animal.
8.2.    Animal’s documents: Every document required for international transport by Applicable Law, as well as by the regulations of the countries of departure and destination shall be available for the animal; under no circumstances may Sky Alps be held liable for the animal's failure to board due to irregularities in the required documentation.
8.3.    Sky Alps shall not be held liable for any damage suffered by the animal during Air Transport unless wilful misconduct or gross negligence is proven. Under no circumstances may Sky Alps be liable for costs incurred by the Passenger for the animal's entry into the country of destination or for any charges incurred in the event that the animal is refused to enter a particular country. 
8.4.    If it is evaluated that the animal is a disturbance to other Passengers, Sky Alps can deny carriage of the animal.  If there are other Passengers or crew members on board that are allergic to the transported animal, the animal will be asked to disembark and will be rebooked to the next available flight with no fees applied. 
8.5.    For further information, please contact and view the Web Site


9.    Baggage
Passengers may transport their Baggage within the limits, conditions and allowances provided by Sky Alps, depending on the type of Ticket purchased. For more information regarding allowed Baggage size, number and weight please visit the Web Site 
Sky Alps can refuse to carry the Baggage in case that the same does not comply with the allowed size and/or weight comprised in the type of Ticket purchased. It could be also requested the payment of a supplementary fee.  Sky Alps can refuse to carry the Baggage because of its content as better indicated below. 
Sky Alps may request a security inspection, even using appropriate equipment, of the Passenger’s Baggage due to safety reasons. If the Passenger denies the security inspection, Sky Alps may deny carriage of the Baggage.
9.1.    Unchecked Baggage: the Unchecked Baggage must be of such size and weight provided by Sky Alps policies and – in any case - it can be placed in one of the overhead bins in the cabin or under the seat in front of the Passenger. Unchecked Baggage that Sky Alps deems oversized or excessive weight must be checked in as Checked Baggage and it could be requested a supplementary fee. 
9.2.    Checked Baggage: the Passenger must attach a tag that contains at least name, surname, address and telephone number, inside and outside the Checked Baggage. Sky Alps will issue a Baggage Identification Tag for each Baggage; the Passenger is responsible to make sure to receive the correct Baggage Receipts. The Passenger must pick up his/her own Checked Baggage as soon as possible at the destination or transfer airport. If the Passenger is unable to pick up his/her Checked Baggage within a reasonable time, Sky Alps may apply to the Passenger storage fees. If the Checked Baggage is not collected within 3 (three) months after the arrival, it will be removed and Sky Alps may not be held liable therefor. 
9.3.    Special Baggage: In the event that the Passenger has to transport goods of a size and/or weight that do not fall within the limits envisaged for regular Checked Baggage (e.g. sports equipment, musical instruments), he/she must make a special request by contacting Sky Alps directly ( Please note as of now that the relative Air Transport may not be authorised, or may be authorised by Sky Alps subject to the adoption of special safeguards, such as, for example, suitable packaging, carriage of the goods in a cabin with purchase of a special ticket, adoption of a suitable insurance coverage or signing of a declaration of special interest pursuant to section 12.5 below.
9.4.    Prohibited items: Under no circumstances may any object or substance that could pose a risk to the health and safety of Passengers and/or could cause damage to the Aircraft be carried in either Checked Baggage or Unchecked Baggage. 
The carriage of any object prohibited under applicable European, national and international aviation security regulations or under laws or regulations of the entry/transit country is prohibited. 
Under no circumstances may weapons (including toy weapons), paralysing weapons, ammunition and explosives, batteries filled with fuel, dry ice weighing more than 2.5 kg, deterrent instruments (physical protection devices) be transported. In addition, the following is not allowed in Checked Baggage: lithium batteries, matches, lighters, pipes and cigars, electronic cigarettes, power banks. For more detailed information on the restrictions in force for the carriage of particular items please visit the ENAC website:


10.    On board behaviour
The Passenger is required to behave for the entire duration of the Air Transport in such a way as not to endanger the safety of the other Passengers, the crew or third parties, nor to damage the Aircraft or on board equipment. During the Air Transport, the Passenger shall not obstruct Sky Alps’ crew in performing their duties and shall follow the instructions received from the crew. The Passenger is not allowed to smoke (including electronic cigarettes), to consume alcohol or drugs or to behave in such a way as to disturb the other Passengers or Sky Alps’ crew. In these cases, Sky Alps may take decisions it deems appropriate to limit such behaviour. The Passenger may be disembarked from the Aircraft and may be denied subsequent Air Transport with Sky Alps. She/he may also be reported to the competent authorities for any criminal repercussions attributable to such behaviour and may be held liable for personal injury or material damage.
10.1.    Use of electronic equipment on board: Passengers are not permitted to use electronic equipment with a radio wave transmitter or receiver/internet connection/Bluetooth during the Air Transport (including, for example, mobile phones, laptops, tablets), unless they can be put in flight mode. Electronic equipment that does not have a radio wave transmitter or receiver/internet connection/Bluetooth can be used during flight (including, for example, cameras, electronic games). Sky Alps’ crew could give different instruction in the event of poor visibility during take-off and landing. 
10.2.    Medical devices: The medical devices required by Passengers to maintain their physiological functions is permitted (including, for example, hearing aids and pacemakers). In any case, the Passenger who requires the use of such medical devices must communicate the need upon booking and check the possibility of flying with Sky Alps. 
10.3.    Smoking ban: Smoking is prohibited on all Sky Alps Aircrafts. The use of electronic cigarettes is also prohibited. For the violation of this prohibition, the sanction foreseen by law will be applied, without prejudice to the right of Sky Alps to take action for any greater damage suffered.


11.    Flight’s schedule and cancellation
Sky Alps will do its best to transport both Passengers and Baggage in the most suitable way. Sky Alps will also do its best effort to follow the published flight schedule. However, flights in Sky Alps published schedules are not guaranteed and changes can be made between the date of booking and the Passenger’s date of Transport. Sky Alps reserves the right to change the time of departure and cannot be held liable for delays caused by unusual circumstances pursuant to the Applicable Law. 
11.1.    Irregularities: The regularity and punctuality of flights are subject to a series of factors independent of Sky Alps, such as extreme weather conditions, air traffic restrictions imposed by public Authorities, control tower waiting (ATC), strikes etc. These factors can determine the variation and, in the most serious cases, the rescheduling or cancellation of the flight. Without prejudice to the Applicable Law (in particular the Regulation (EC) No. 261/2004, as amended from time to time by the competent legislative body) on assistance to passengers and the air carrier’s liability to be ascertained in the concrete case, Sky Alps will inform Passengers as soon as possible of any flight changes and will do everything in its power to alleviate the inconvenience of its Passengers. The Passenger is required to provide Sky Alps with the contact details, telephone numbers and e-mail addresses to which Sky Alps can make communications relating to any flight changes.


12.    Liability for damages
In the event of Passenger’s death or personal injury, destruction or loss of, or damage to, Baggage, and of delay of Passengers’ and Baggage’s transport, the Applicable Law (which forms an integral part of the air carriage contract and is subject to change over time by the competent legislative or regulatory authority) shall apply. 
If the injured party was contributorily at fault in the damage, the national provisions concerning the exclusion or reduction of the liability for damages shall apply. 
Sky Alps’ liability is limited to documented economic loss.
In the event that during the Air Transport, or in any case in relation to the same, third party services are made available by Sky Alps, in no case will Sky Alps be held liable for damages deriving from said services.
The right to damages shall be extinguished if an action is not brought within a period of 2 (two) years, reckoned from the date of arrival at the destination, or from the date on which the Aircraft ought to have arrived, or from the date on which the Air Transport stopped. The method of calculating that period shall be determined by the law of the court seized of the case. 
12.1.    Liability for Passenger’s personal injury and death: Sky Alps is liable for personal injury and death according to Applicable Law if the personal injury or death takes place on a flight operated by Sky Alps or in connection with boarding or disembarking. 
There are no maximum compensation limits for liability in the event of death or injury to Passengers. For damages not exceeding 128,821 SDR, Sky Alps shall not object to claims for compensation. Sky Alps shall not be held liable for the above damages to the extent that they exceed for each Passenger 128,821 SDR if Sky Alps proves that such damage was not due to Sky Alps’ (comprising its servants or agents) negligence or wrongful act or omission.
In the case of a Passenger’s injury or death, Sky Alps shall refund advance payments for covering immediate needs without delay and not later than 15 (fifteen) days after the identification of the person who has right to compensation. In case of death, the advance payment shall not be less than 16,000 SDR. Such advance payments shall not constitute a recognition of liability and may be offset against any amounts subsequently paid as damages by Sky Alps. 
Sky Alps is covered by insurance for Passenger’s injury/death within the limits of Applicable Law.
12.2.    Liability for Baggage damaged, lost or late delivery: Each Passenger is personally liable for his/her own Unchecked Baggage. Sky Alps cannot be held liable for lost/late delivered/damaged Unchecked Baggage. 
In the event of delayed delivery, destruction, loss or damage to Checked Baggage, the Applicable Law shall apply, in particular the Montreal Convention of 1999, as subsequently amended by Italian and European regulations and as detailed below. 
Sky Alps is liable up to 1,288 SDR per Passenger.
Checked Baggage delivered more than 21 (twenty-one) days late is considered lost in accordance with Applicable Law.
Sky Alps shall be liable only for the damage, direct and proved, resulting from the delay in carriage of Checked Baggage, damage to or loss of the Checked Baggage, unless it proves that it took all possible and appropriate measures in accordance with normal diligence to avoid the damage or that it was impossible to take such measures.
Sky Alps’ liability will be reduced/excluded if the Passenger through his/her own fault caused or contributed to the damage or has not taken any reasonable action to minimize or avoid such damage. 
Sky Alps is in no case liable for any damage that is a consequence of the compliance with the Applicable Law or of an order from the Public Authority, in the event that the Passenger refuses to comply with the due behaviour. All Passengers are personally liable for any damage inflicted during the Air Transport to other Passengers or another person’s property, including the Sky Alps’ and the crew’s property. Sky Alps is under no circumstances liable for loss, damage, delay in delivery in the event of transport of prohibited items, in accordance with section 9.4. 
12.2.1.    Replacement Purchases: In the event that a Passenger, due to a delay in the delivery of his/her Checked Baggage, had to make replacement purchases, Sky Alps shall contribute a maximum of 75 euros (regardless of ticket category) to the necessary expenses for personal hygiene products and a change of essential clothing (e.g. toothbrush, toothpaste, underwear). Passengers are obliged to limit damage by keeping expenses as low as possible. Sky Alps' contribution shall be paid upon presentation of proof of the expenses incurred. Passengers shall keep receipts for their purchases and refer to Only documented purchases will be reimbursed within the limits.
12.2.2.    Damages to the Checked Baggage: Sky Alps is not liable for normal wear and tear of the Checked Baggage (e.g. scratches, stains, dents, damage to protruding or removable parts), even if such wear and tear is caused by the transfer of the Baggage, nor for damage that existed prior to the Baggage being transported or that was caused by the inherent defect, quality or vice of the Baggage (e.g. in the case of overfilled baggage and fragile or valuable items that were not packed properly). Sky Alps is not liable for damages to the Baggage’s content. 
12.2.3.    Declaration of special interest: Each Passenger may benefit from a higher liability limit by making a special declaration at the latest when checking in Checked Baggage and paying a supplementary fee. In this case, the Checked Baggage shall be properly locked (with a key lock or combination) and Sky Alps shall verify the contents of the Checked Baggage, reserving the right to prove, in the event of a claim, that the declared amount is higher than the Passenger's actual interest. 
Under no circumstances shall Sky Alps be held liable for items of particularly significant value or that cannot be readily replaced in the event of damage/loss (such as, for example, money, securities, jewellery, precious materials, watches, works of art, electronic devices, medical devices, keys, personal, business and/or work documents), which must be kept directly by the passenger for the entire duration of the Air Transport. 
For limits and additional fares, as well as the format of the declaration form please see the appropriate section of the Web Site 
12.2.4.    Checked Baggage claims: Any claim concerning the Baggage shall be submitted by the Passenger to Sky Alps in written form. The unreserved receipt of Checked Baggage by the Passenger constitutes, unless proven otherwise, a presumption that the Baggage is free of any damage. 
In the event of damage, the Passenger shall complain to Sky Alps within 7 (seven) days from the date of receipt. 
In the case of delay, the complaint must be made within 21 (twenty-one) days from the date on which the Baggage was made available. 
Complaints must be made at the destination airport at the Lost&Found desk by filling out the PRI (Property Irregularity Report) form and emailing 
When submitting a claim, the Passenger must provide a copy of: 
(i)    the Ticket and his/her personal ID; 
(ii)    the Baggage Identification Tag; 
(iii)    a detailed description of the lost Checked Baggage or the damage suffered (including photographs); 
(iv)    a list of replacement purchases accompanied by the relevant receipts; 
(v)    a detailed list of the contents of the lost baggage; 
(vi)    copy of the PRI.


13.    Claims
This section applies to claims related to Sky Alps air transport services, also the ones for compensation under Regulation EU 261/2004.
In compliance with Applicable Law, Sky Alps shall not be held liable for damages due to cancellation/modification of the air transport services caused by force majeure events and/or other unforeseeable circumstances, including, but not limited to, war, terrorism, national strikes, wildfires, epidemics, hurricanes, and other current or potential major environmental hazards.
The Passengers must submit claims directly to Sky Alps and allow the latter to respond within 14 (fourteen) days before engaging third parties to claim on their behalf. 
Sky Alps could also respond requesting for additional documentation or clarification from the Passenger in order to manage the claim (for example, it is possible that the Passenger is asked to provide personal data for reimbursement).  
Each claim shall be made in written form and submitted to Sky Alps to the following e-mail address: The claim shall indicate name and surname of the Passenger, flight number, booking number and telephone contact. 
Each Passenger may send claims to Sky Alps also on behalf of other Passengers who are included in the same booking. Sky Alps reserves the right to ask the requesting Passenger proof of consent to send the complaint by the other Passengers indicated in the booking.
The deadline for submitting a claim pursuant to EU Regulation No. 261/2004 is 2 (two) years from the date of occurrence of the event. The Passenger may also address the claim to ENAC 
Pursuant to section 14 of EU Regulation No. 524/2013, the Passenger is informed that any complaint may be submitted through the ODR platform made available by the European Union at the following link The ODR platform is designed to provide a single point of entry for the out-of-court resolution of disputes arising from online sales and service contracts. Through the ODR platform, Passengers can access a list of ADR entities with their relevant electronic link and initiate an online procedure for the resolution of their dispute.


14.    Personal data
The personal data provided by the Passenger are processed exclusively for the purpose of enabling the Passenger to use the Services offered on the Web Site (for example, booking and issuing of the Tickets, handling of special requests and claims). The Passengers allow Sky Alps to process their personal data within the limits of the Transport contract and give their consent to the transfer of the same for the purposes thereunder.
Sky Alps on its Web Site uses cookies, including third party cookies, which are necessary for the operation of the Web Site, to allow the Passenger to take advantage of the content and services requested or to activate specific features of the Web Site in order to improve the service provided.
Sky Alps’ full privacy and cookies notice is available at the following link:


15.    Industrial and intellectual property rights
All contents on this Web Site – including but not limited to trademarks, texts, graphics, logos, icons, pictures, audio files and software, as well as their compilation (understood as the collection, arrangement and collation) – are the property of Sky Alps or its content or software suppliers, and protected by national and international industrial and intellectual property laws.  
Any other use of the contents on this Web Site, including its reproduction, in whole or in part, modification, distribution, dissemination and subsequent publication, exhibition and/or presentation, is strictly prohibited. Any external use of the images published on the Web Site without express consent of Sky Alps and/or suppliers is prohibited. 
Names of other products, services and companies mentioned herein may also be registered trademarks.


16.    Third party website
The Web Site may contain links to websites owned and operated by third parties. Sky has no control over third party websites and their contents. Links to third party websites are not a recommendation and do not imply that Sky Alps promotes, guarantees, suggests or recommends these websites. Links to third-party websites are used for information purposes only and imply neither the verification of their owners nor the assessment of the contents, services or products they offer.


17.    Law and jurisdiction
These GTC, as well as any dealings between Sky Alps and the Passenger, are governed by national and international laws and regulations in force in Italy. 
Pursuant to section 63 of the Italian Consumer Protection Code (Legislative Decree No. 206/2005), any dispute arising between Sky Alps and the Passenger in relation to these GTC-AC, GTC-ATT, including any dispute relating their interpretation, validity, effect, execution and termination, shall fall under the exclusive jurisdiction of the courts of the Passenger’s place of residence or domicile, if residing in Italy, without any prejudice to any different jurisdiction provided by Applicable Law for specific kind of disputes.